SSi Consulting TCC Program

The SSi Consulting TCC (Total Customer Care) program is our one price annual support plan.

The following items are covered under a Standard TCC Agreement:

• Standard Maintenance Plan from the Software Vendor with all the associated products and services, including:


• Upgrades to your current modules as they are released
• Product enhancements and software fixes as they are released
• Unlimited support to the Software Vendor Online Knowledge Base
• Payroll tax table updates
• All other benefits provided under the Software Vendor Plan
  
• Once per year, the services to install software updates, including service packs, third party products, and customizations.

• Annual system review performed by our systems consultant, software consultant, and customer service representative. The purpose of the annual review will be to check on the operation of the software and disaster recovery procedures, discuss ways to improve processes and performance based on industry best practices, and to discuss ways to enhance benefits received from the product.


• One training session which may be selected from one of the following:
  
  
  • One full day of SSi Consulting Classroom Training which may include such topics as: year-end procedures, upgrading, or a Crystal Reports class.
  • One-half day of on-site training on topics determined by the client.
• A 10% discount (added on top of any other discount offered by the Software Vendor) on the purchase of any additional software product.


• Unlimited number of attendees at the SSi Consulting Users Conference.

Not all customers can be quoted a TCC price due to their unique system configuration.  If you would be interested in getting a TCC evaluation, reply below and you will be contacted.